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ASO Enterprise of Jessup, PA is a (very) small business, and therefore cannot always accept the loss margin of a larger corporation. As such, there are a few, however strict, guidelines to how the organization operates to keep all parties from having an unpleasant experience.
1.) ASO Enterprises, as of 07/2012, cannot facilitate shipment of goods outside of U.S. borders without dramatic shifts in the marketed price. Normally these fees are compensated through ambiguous shipping and handling fees, however our administration believes deeply in maintaining complete honesty at all time. Therefore, no products will be marketed as available outside of the 50 United States. HOWEVER, upon specific request, arrangements may be made ONLY at the discretion of the Owner or current Director of Operations.
2.) Refunds will always be facilitated within reason. Refunds are available on most items under nearly any condition. IT IS STRONGLY RECOMMENDED that you contact sales and marketing to receive specific company guidelines on acceptable condition for return of your item before solidifying the checkout process. Also, It must always be maintained that due to the company's small size, there WILL NOT be a transfer of money back to the customer until the product in question is safely in the hands of our sales staff and verified to be in the condition stated in the request for refund.
3.) Upon a potential customer's completion of the checkout process, and ONLY at which point availability of funds has been verified, the product in question will always be shipped within 3 business days as defined in paragraph 5. Failure on the part of ASO Enterprises to maintain this record will warrant a cancellation of the purchase process only upon receiving a complaint from the purchasing party and only if the complaint is FILED (rather than read by our staff) within 1-4 days of the procedural mishap on the company's behalf. (ie: Assuming the promise of 3 business days, the aforementioned complaint must be filed within 4 to 7 days of checkout assuming 'days" to refer only to business days as they are explained in paragraph 5)
4.) ASO Enterprises will use the United States Postal Service, unless specifically requested otherwise. Within such, the confirmation of delivery option will always be utilized. VERY IMPORTANT. When shipped, we will automatically contact you in any way possible to ensure you receive the USPS tracking number so shipment is not in question. This is to ease the process for our customers.
5.) Business days (internally referred to as Administrative hours.) are defined as: Wed.-Sat. 1000 to 1800 and Mon.-Tues. 0700 to 1800. (Display is in 24 hr clock format) Sunday IS NOT a business day.
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